Users can access iHerb support in the language that suits them best: English or another language (the only difference being the operating hours).
The English-language chat for the US region (which must be selected in the site settings) is available 24/7, with operators ready to assist with any issues at any time. In contrast, the Russian-language version of iHerb support has specific operating hours that may be less convenient for some customers.
You can send an email through the online store's website or via the mobile app by navigating to the "Support Service" tab (click the direct link). Scroll down to the section with the large "24-hour email support" button. Click it, fill out the feedback form, and you will receive a response within 24 hours at your email address.
